Return & Refund Policy
Last updated: 27 September 2026
NarailMeat sells fresh and perishable food items. For food safety reasons, returns are limited and must be reported quickly after delivery.
Order cancellation
- Customers may request cancellation before the order is confirmed or prepared.
- Once an order is out for delivery, cancellation may not be possible for perishable items.
- NarailMeat may cancel an order if an item becomes unavailable, delivery is not possible, or customer information cannot be verified.
Return eligibility
Because chicken, duck, fish, mutton, eggs, and other fresh-food items are perishable, returned items are accepted only when there is a genuine quality, wrong item, damaged packaging, or delivery mistake issue reported at delivery time or immediately after receiving the order.
Refund or replacement
- If NarailMeat confirms a valid issue, we may offer replacement, partial adjustment, coupon/credit, or refund depending on the case.
- For Cash on Delivery orders, any approved refund or adjustment will be coordinated directly with the customer.
- If online payment is enabled later, gateway-based refunds will follow the payment provider’s processing timeline.
How to report an issue
Please contact customer support with order details, phone number, and photo/video evidence where applicable.
Non-returnable situations
- Customer changed mind after delivery.
- Item was stored improperly after delivery.
- Complaint made too late to verify freshness or packaging condition.
- Product was consumed or altered before reporting the issue.
Contact
Phone/WhatsApp: 01740815495
Address: Narail Pourashava, Narail